When property managers or some other people need to hire security guards, they have a picture in their mind of what their contract security force will look like, but most of the time, they don’t get what they have supposed to get. In reality, most security force providing companies is capable of offering great services that most property managers want to get, but they don’t provide such services because of the ongoing quality control procedures.
Security force providing companies are not like the vendors that a property manager used to hire. However, when you hire a security force providing company, then there are several things are including running background checks, drug screenings, effective monitoring, supervising your guards, and providing good training for your guards.
It is not like office cleaning, which can be done easily by even hiring unprofessional people; security is a critical thing to consider that requires proper investigation. It is crucial to implement a system of quality control and verification. There are a few simple steps that can help you improve your security services:
Screen your guards’ qualification:
In many countries and states, it is compulsory for guards to have a specified amount of training before they start their job. So if you are living in a country or a state where this rule is mandatory, then you should make sure your security force providing company is compliant. But in case there are no state requirements for guard’s certification, then it is necessary for you to investigate the type of training provided by the security company. Plus, you should also ask does it seem adequate.
Assess guard training:
Even though most security companies have a complete orientation that mostly designed to introduces each guard, in some cases, the guard’s orientation to his assigned property is not as complete. The orientation for the assigned property is called site-specific training. So you should check out what your site-specific training for the guards looks like.
- Does this training occur at your property?
- Who is providing the training?
- How thoroughly trainer explains your post orders?
- For how long each new officer is trained?
You should find out the answer to these questions and ensure that they fit with what you feel is appropriate.
Inspect your guards:
You should inspect your security guards as it is a great way to find out what is happening with your security when you are not available there. You should ask your guards about their responsibilities and duties in order to make sure they understand their jobs.
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